Get in Touch

If you’d like to contact Know Your Business, please complete the form below and a member of our team will respond as soon as possible. We operate Monday to Friday, excluding UK Bank Holidays.

Please note: Know Your Business is an online-only service and we are not available by phone.

If your enquiry relates to a specific product, quote, or application listed on our website, you will need to contact the provider directly. We are unable to respond on behalf of any third-party firms.

If you prefer to write to us, our address is:

Customer Relations
Engage Media Ltd
Unit 10 Aylsham Business Park,
Richard Oakes Rd,
Aylsham,
Norwich,
Norfolk,
NR11 6FD

Have a complaint?

If you have a complaint about the service provided by Know Your Business you can contact us via our form or by writing to us.

Remember if your complaint is about another firm, you must contact them directly. 

Know your business is a trading style of Engage Media Ltd who are regulated by the Financial Conduct Authority (FCA). If the complaint relates to a regulated product or service, the complaint will be handled under the following process:

We will attempt to acknowledge and where possible, resolve your complaint within 3 working days. If this is not possible we will provide you with our expected timeframes for resolution and a final response no later than 8 weeks. 

Following this, if you feel the complaint has not been resolved satisfactorily you can contact the Financial Ombudsman Service (FOS). Details of how they can help can be found here https://www.financial-ombudsman.org.uk/  

For information on the Financial Services Compensation Service (FSCS) please visit https://www.fscs.org.uk/.